Privacy Policy

Privacy Policy

Last Updated: October 16, 2026

Prof. Dr. Javed Iqbal and the official team respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, share, and protect information when you access our official websites, use our Android or iOS mobile applications, enroll in courses, purchase products, book consultations, submit personal guidance requests, participate in communities, or contact our support team.

Our digital platforms operate under the personal brand of Prof. Dr. Javed Iqbal and are managed by 10X Digital Ventures.

By using our services, you acknowledge the data practices described in this Privacy Policy.

1. Official Platforms & Scope

This Privacy Policy applies to the following official digital platforms and associated services:

Official Website
https://profdrjaved.com/

Learning Platform
https://app.profdrjaved.com/

Online Store
https://shop.profdrjaved.com/

Android Application
View on Google Play Store

iOS Application
View on Apple App Store

This Policy covers our educational services, digital products, mobile application features, consultations, personal guidance services, communities, and related customer support activities.

External platforms and third-party service providers may also operate under their own privacy policies.

2. Information We Collect

Depending on the services you use, we may collect the following information:

Personal & Contact Information

• Full name
• Email address
• Phone number
• Account identifiers
• Billing and delivery addresses
• Communication preferences

Account & Registration Information

• Account registration details
• Authentication and login-related information
• Account preferences
• Service access and entitlement records
• Customer support history

Purchase & Transaction Information

• Product and course purchases
• Order and transaction references
• Payment confirmation details
• Bank transfer receipts or screenshots
• Billing and delivery information

Communication & Submitted Information

• Website form submissions
• Emails and support requests
• WhatsApp and other customer communications
• Consultation enquiries and booking details
• Information submitted through supported mobile application features

Please avoid providing unnecessary sensitive personal information or another person’s private information without appropriate authorization.

3. Courses, Products & Learning Information

When you enroll in a course or purchase an educational product, we may process information necessary to deliver and manage your learning experience.

This may include:

• Course enrollment and activation details
• Course access and entitlement records
• Learning progress and completed lessons
• Quiz responses and assessment results
• Reflections and assignments
• Certificates and achievement badges
• Offline learning entitlement information
• Purchased books and digital products
• Package purchases and associated benefits

We use this information to provide course access, maintain learning records, manage purchased services, resolve technical problems, and provide customer support.

4. Ask Dr. Javed — Text, Audio & Video Submissions

Our official mobile application provides the Ask Dr. Javed personal guidance service.

Users may submit guidance requests through supported formats, including:

• Text submissions of up to 300 words
• Audio submissions of up to 2 minutes
• Video submissions of up to 2 minutes

These submissions may contain personal experiences, questions, family circumstances, or other information voluntarily provided by users.

How We Process Submissions

We may process:

• Submitted text messages
• Audio and video recordings
• Account and submission identifiers
• Credit usage and transaction records
• Responses provided through the service
• Technical information necessary to deliver the requested guidance

This information is used to receive, route, review, and respond to submissions, verify service completion, investigate technical errors, and provide support.

Access to private submissions should be restricted to authorized personnel and service providers who require the information to deliver or maintain the service.

Confidentiality & Responsible Sharing

Private guidance submissions are not automatically treated as public community content or marketing testimonials.

Users should avoid including unnecessary sensitive information, confidential third-party records, or details unrelated to their guidance request.

The Ask Dr. Javed service is not intended for emergency medical or psychological assistance.

Information submitted through this feature is handled according to this Privacy Policy and applicable legal requirements.

5. Community Information & User Content

Our mobile application includes a general community feature that allows eligible users to participate in discussions.

Additional premium or course-specific communities may be introduced in the future.

When participating in community features, we may process:

• Profile identifiers and permitted profile information
• Published posts and comments
• User interactions
• Reports of inappropriate content
• Moderation and community safety records

Content published in a community may be visible to other eligible participants according to the application’s functionality.

Users should avoid publishing sensitive personal information, confidential details, or information about others without their permission.

We may review reported content and take appropriate action to maintain community safety and enforce our Terms & Conditions.

6. Device Information & Application Permissions

When users access our website or mobile application, certain technical information may be collected depending on device settings, application configuration, and enabled services.

This may include:

• Device model and operating system
• Application version
• Browser type
• Device language and settings
• IP address
• Approximate location inferred from network information
• Session identifiers
• Application usage and performance information
• Technical errors and diagnostic information

Camera, Microphone & Media Permissions

Certain application features may require access to device capabilities.

• Microphone: To record supported audio submissions.
• Camera: To record supported video submissions.
• Media or Files: To select or upload supported content.

Permissions are requested through the device or application interface as required by the relevant functionality.

Users can manage supported permissions through their device settings.

The specific permissions used depend on the application version and enabled features.

7. How We Use Your Information

We may use personal information for legitimate operational and service-related purposes, including:

• Creating and managing user accounts
• Providing access to purchased courses and educational content
• Maintaining learning progress and certificates
• Processing purchases, orders, payments, and deliveries
• Managing consultations and appointment bookings
• Processing Ask Dr. Javed submissions and responses
• Managing guidance credits and transaction records
• Operating community features
• Responding to enquiries and support requests
• Providing important service and security notifications
• Improving platform functionality and performance
• Preventing fraud, unauthorized access, and misuse
• Measuring website and application performance
• Understanding marketing and campaign effectiveness where permitted
• Meeting applicable legal, accounting, and operational obligations

Promotional communications are managed according to applicable consent, opt-out, and legal requirements.

Private personal guidance submissions are not intended to be used automatically for advertising targeting.

8. Payments & Financial Information

Payments may be processed through banks, payment gateways, mobile application marketplaces, or other authorized providers.

Depending on the transaction, we may receive:

• Transaction references
• Purchase confirmation records
• Product or service details
• Payment status
• Limited billing information
• Payment receipts
• Refund or dispute records

Full payment card numbers and card security codes are normally handled by authorized payment processors rather than stored directly by our platforms.

For manually verified bank transfers, users may be requested to provide a payment receipt or transaction screenshot.

Users should share only the information necessary to verify their purchase.

Third-party payment providers process payment information according to their respective privacy and security policies.

9. Cookies, Website Analytics & Tracking Technologies

Our websites may use cookies and related technologies to support functionality, security, analytics, and service improvements.

These technologies may be used to:

• Maintain login sessions
• Remember user preferences
• Improve website functionality
• Detect suspicious activity
• Understand visitor interactions
• Measure website performance
• Evaluate marketing campaign effectiveness

Depending on the tools actively configured, analytics and advertising technologies may include Google Analytics, Meta Pixel, or related measurement services.

Where applicable, these services may process device identifiers, cookies, page activity, and related technical information.

Users may manage browser cookies through their browser settings.

Disabling certain cookies may affect some website features.

Where required, consent and privacy controls will be provided for non-essential tracking technologies.

10. Google Analytics for Firebase

Our mobile application may use Google Analytics for Firebase where enabled in the released application.

Depending on its configuration, Google Analytics for Firebase may process information such as:

• Application usage events
• Screen interactions
• Application sessions
• Device and operating system information
• Application performance information
• App-instance identifiers
• Approximate location information
• Purchase-related events

This information may help us understand application performance, identify usage patterns, and improve the user experience.

The specific information collected depends on the application’s installed analytics configuration, enabled settings, and applicable user choices.

Private Ask Dr. Javed message contents, audio recordings, and video submissions should not be included in general analytics events.

Google may process applicable information according to its service terms and privacy policies.

11. Meta Tracking & Customer Communication Systems

Our website or mobile application may use authorized Meta technologies where configured for advertising measurement and campaign performance.

Depending on the implementation, Meta services may process website or application events and associated technical identifiers.

These technologies may help measure campaign effectiveness and improve marketing performance where permitted.

Customer Relationship Management

Our team may use GoHighLevel (GHL) and other authorized communication or customer management services.

These services may process information such as:

• Customer names and contact details
• Enquiry and lead information
• Customer support records
• Booking information
• Relevant service communications
• Marketing preferences

Information is used to manage enquiries, provide customer support, organize communications, and deliver relevant updates where authorized.

WhatsApp, email, and SMS service providers may also process communications according to their own terms and privacy policies.

Sensitive personal guidance submissions should not be automatically shared with advertising audiences or general sales automation systems.

12. Sharing Your Information

We do not sell or rent your personal information as an independent commercial product.

We may share limited information with authorized third-party service providers where reasonably necessary to deliver our services.

These may include:

• Payment processors and banks
• Application hosting and infrastructure providers
• Authentication providers
• Learning and content delivery services
• Customer support and communication platforms
• Analytics and advertising providers
• Shipping and delivery services
• Technical maintenance and security providers
• Relevant professional advisers
• Legal or regulatory authorities where disclosure is required or otherwise permitted by law

Service providers are expected to handle information in accordance with applicable privacy, security, and contractual requirements.

Not every service provider receives every category of personal information.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

13. International Data Processing

Some third-party service providers, including cloud hosting, analytics, payment, communication, and mobile application services, may process or store information outside Pakistan.

Where international processing or transfers occur, we seek to apply appropriate safeguards required by applicable law and relevant contractual arrangements.

The location of processing may depend on the particular service provider and technical infrastructure.

14. Data Security

We recognize the importance of protecting personal information against unauthorized access, disclosure, alteration, misuse, and loss.

Depending on the systems used, safeguards may include:

• Authentication and account access controls
• Secure network connections
• Restricted administrative permissions
• Authorized personnel access
• Service-provider security arrangements
• Technical monitoring and security procedures

Access to sensitive personal guidance information should be limited to authorized individuals who need that information to deliver or maintain the service.

Although we seek to maintain appropriate safeguards, no website, application, electronic transmission, or storage system can guarantee absolute security.

Users are responsible for maintaining secure passwords, protecting their devices, and reporting suspicious account activity.

15. Data Retention & Deletion

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and operational requirements.

Retention may be necessary to:

• Maintain active user accounts
• Provide purchased courses and services
• Preserve learning progress and entitlements
• Process payments and transactions
• Maintain necessary consultation records
• Respond to customer support enquiries
• Investigate technical issues
• Prevent fraud or unauthorized activity
• Resolve disputes
• Meet legal, accounting, or regulatory obligations

Different categories of information may have different retention periods.

Private text, audio, and video submissions may be retained as necessary to provide the requested guidance, maintain relevant service records, resolve support matters, and satisfy applicable obligations.

Where information is no longer required, it may be deleted or anonymized according to the applicable retention and deletion processes.

Certain records may need to be retained where permitted or required by law.

16. Account Deletion & Privacy Requests

Users can initiate account deletion through the official mobile application.

Account deletion may affect access to:

• User profile and account information
• Purchased course entitlements
• Learning progress and certificates
• Guidance credits and submission records
• Community participation
• Other account-associated features

Associated personal information is handled through the applicable deletion process, subject to lawful retention exceptions.

Users may also contact our support team to request assistance with account deletion or other privacy concerns.

Privacy & Account Support Email
[email protected]

Depending on applicable law, users may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of eligible personal information
• Withdrawal of consent where applicable
• Opt-out from optional marketing communications

We may request reasonable identity verification before processing sensitive privacy requests.

Deleting an account does not automatically cancel an independently managed third-party subscription or billing arrangement.

17. Communication & Marketing Preferences

We may contact users through:

• Email
• WhatsApp
• SMS
• Telephone
• Website or application notifications

Communications may include:

• Account and access information
• Payment confirmations
• Course enrollment updates
• Consultation reminders
• Important service notifications
• Customer support responses
• Security information
• Educational updates and promotional offers

Certain operational communications may remain necessary for delivering purchased services.

Users may opt out of optional promotional communications through available unsubscribe controls or by contacting our support team.

Users may also manage applicable communication preferences through the relevant service or device settings.

18. Children’s Privacy

Our services are not intended for independent use by children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13 without appropriate parent or guardian involvement and any legally required authorization.

Our educational content may include parenting and family-related topics intended primarily for adult audiences.

If a parent or guardian believes that a child’s personal information has been submitted improperly, they may contact us for review and appropriate action.

Additional age-related requirements may apply in certain jurisdictions.

19. Consultations & Sensitive Personal Information

Our educational programs, consultations, and personal guidance services may involve discussions concerning personal experiences, family relationships, emotional wellbeing, health, or other sensitive matters.

Users should provide only the information reasonably necessary for the requested service.

General website forms, marketing communication channels, and ordinary customer support systems are not intended for emergency assistance or the submission of extensive clinical records.

Where a separate regulated healthcare service is offered, additional professional confidentiality, consent, and record-handling requirements may apply.

Users should seek appropriate emergency or professional assistance when required.

20. Policy Updates & Contact Information

We may update this Privacy Policy to reflect changes in our website, mobile applications, services, technology, information handling practices, or legal requirements.

Updated versions will be published on our official website with a revised date.

Where required by applicable law, material changes will be communicated or additional consent obtained.

For privacy-related questions, account assistance, correction requests, deletion requests, or concerns regarding personal information, please contact:

Prof. Dr. Javed Iqbal
Official Digital Platforms
Managed by 10X Digital Ventures

Support Email
[email protected]

Phone & WhatsApp
+92 300 1403437

Official Website
https://profdrjaved.com/

Learning Platform
https://app.profdrjaved.com/

Android Application
Google Play Store

iOS Application
Apple App Store

Privacy Policy
https://profdrjaved.com/privacy-policy/

We are committed to handling personal information responsibly and maintaining transparency regarding the information collected and processed through our official digital platforms.