Terms & Conditions
Terms & Conditions
Last Updated: October 22, 2026
Welcome to the official digital platforms of Prof. Dr. Javed Iqbal, including our website, mobile applications, online learning platform, and associated services.
These platforms operate under the personal brand of Prof. Dr. Javed Iqbal and are managed by 10X Digital Ventures.
These Terms & Conditions (“Terms”) govern your access to and use of our educational programs, digital products, printed publications, personal guidance services, consultations, community features, and related offerings.
By accessing our platforms, registering an account, purchasing a product, enrolling in a course, or using our services, you agree to comply with these Terms, subject to applicable law.
Please read these Terms carefully. If you do not agree with them, you should discontinue using the relevant services.
1. Official Platforms & Services
These Terms apply to the official digital platforms of Prof. Dr. Javed Iqbal, including:
Official Website
https://profdrjaved.com/
Learning Platform
https://app.profdrjaved.com/
Online Store
https://shop.profdrjaved.com/
Android Application
View on Google Play Store
iOS Application
View on Apple App Store
Our services may include:
- Online courses and educational programs
- Digital learning materials and assessments
- Printed books, e-books, and audiobooks
- Ask Dr. Javed personal guidance services
- One-to-one consultations and advisory sessions
- Community discussions and educational groups
- Workshops, seminars, and educational events
- Educational packages and related services
Specific services may be subject to additional conditions disclosed at the time of purchase, registration, or booking.
2. Eligibility & Acceptable Use
Users must access and use our services responsibly, honestly, and in accordance with applicable laws.
By using our platforms, you agree to:
- Provide accurate and current information when required.
- Use the services only for lawful purposes.
- Respect the rights of other users and service providers.
- Follow applicable purchase, access, and community rules.
- Refrain from interfering with platform functionality or security.
- Avoid fraudulent payments or unauthorized transactions.
- Respect our intellectual property and licensing restrictions.
Users who cannot legally enter into binding purchase agreements must involve a parent or legal guardian where required.
We may restrict access where reasonably necessary to prevent fraud, misuse, unauthorized activity, or violations of these Terms.
3. User Accounts & Registration
Certain features require users to create and maintain a registered account.
Users are responsible for maintaining accurate account details and protecting their login credentials.
Users must not:
- Share or sell their account credentials.
- Transfer paid account access without authorization.
- Allow unauthorized individuals to access purchased content.
- Impersonate another individual.
- Create fraudulent or misleading accounts.
- Attempt to bypass login, payment, or access restrictions.
Users should immediately contact support if they suspect unauthorized activity involving their account.
We may request reasonable verification of account ownership before processing sensitive account requests.
4. Online Courses & Educational Programs
Our platforms provide structured educational programs covering subjects such as parenting, family relationships, anger management, personal development, and related topics.
Programs may include:
- Effective Parenting Course
- Mastering Anger Course
- Effective Family Course
- Life Reset Program
- Other existing or future educational programs
4.1 Course Access Duration
Purchased courses provide access for 12 months from activation, unless a different duration is expressly stated in the applicable offer or purchase confirmation.
Course access is granted to the registered purchaser and is not transferable without authorization.
4.2 Course Content & Features
Depending on the selected program, courses may include:
- Pre-recorded video lessons
- Workbooks and educational resources
- Quizzes and assessments
- Reflection exercises and assignments
- Learning progress tracking
- Completion certificates
- Achievement badges and applicable learning rewards
Features, lessons, assessments, and course structures may vary between programs.
4.3 Course Completion & Certificates
Certificates or achievement rewards, where offered, are subject to the requirements of the relevant program.
Unless expressly stated otherwise, course certificates do not represent government accreditation, a formal academic degree, or professional licensing.
4.4 Individual Access
Course purchases are intended for personal learning only.
Recording, distributing, reselling, or granting unauthorized access to course material is prohibited.
5. Offline Learning & Download Restrictions
The official mobile application may allow users to download eligible course lessons for offline viewing.
Offline course downloads are available for use within the official mobile application only.
Downloaded lessons remain subject to the user’s active course access and applicable technical restrictions.
Offline learning does not grant users permanent ownership of downloadable educational files.
Users are not permitted to:
- Extract protected video files from the application.
- Copy or distribute downloaded lessons.
- Share downloaded educational content with unauthorized users.
- Resell or commercially exploit offline learning materials.
- Bypass content protection or access-control mechanisms.
Offline access may be affected by course expiry, application updates, device changes, or technical restrictions.
6. Existing Course Purchasers
Users who previously purchased eligible courses may access their existing course entitlements through the official mobile application using the appropriate registered account.
Where supported, course progress and learning records may synchronize between authorized platforms.
Existing users should use the correct account details to access previously purchased courses.
If a course purchase or entitlement does not appear correctly, the user may contact our support team for verification and assistance.
Course access duration and entitlements remain subject to the applicable original purchase conditions and any valid subsequent changes agreed with the user.
7. Ask Dr. Javed — Personal Guidance Service
The official application includes Ask Dr. Javed, a credit-based service through which users may submit individual questions and personal guidance requests.
This service is designed for structured, single-submission personal guidance rather than unlimited messaging or ongoing conversations.
7.1 Text Credit Pricing
The current price of one text submission credit is PKR 1,500.
Each text credit allows the user to submit one message containing a maximum of 300 words.
Users are encouraged to explain their situation clearly, provide necessary context, and include all relevant questions in a single submission.
7.2 One Submission — One Response
Each text credit covers:
- One user-submitted text message of up to 300 words.
- One response from Prof. Dr. Javed Iqbal regarding that submission.
One credit does not include unlimited messages, continuous conversation, or multiple rounds of questions and answers.
Once a response has been provided, that submission is considered completed.
The user cannot send an additional message or follow-up under the same completed credit.
7.3 Follow-Up Questions & Clarifications
If a user wishes to ask another question, provide additional information, request clarification, or continue the discussion after receiving a response, a new credit must be purchased.
For text submissions, each additional credit costs PKR 1,500 at the currently stated price, subject to any updated pricing disclosed before purchase.
Users are therefore advised to explain their circumstances thoroughly within the permitted submission limit.
A request for additional clarification does not automatically qualify as a free follow-up.
7.4 Audio & Video Submissions
Ask Dr. Javed may also support:
- Audio submissions of up to 2 minutes.
- Video submissions of up to 2 minutes.
Each supported audio or video submission uses one corresponding credit.
Applicable prices and package conditions for audio and video credits are displayed through the relevant purchase interface.
Unless otherwise expressly stated, one audio or video credit covers one submission and its corresponding response, without unlimited follow-up messages.
7.5 Submission Responsibilities
Users must provide information honestly and avoid unlawful, abusive, threatening, or inappropriate submissions.
Users should avoid submitting unnecessary sensitive information or confidential details belonging to other individuals.
We may decline, restrict, or appropriately handle requests that involve unlawful activity, abuse, misuse, or matters outside the reasonable scope of the service.
7.6 Guidance Limitations
Ask Dr. Javed provides educational and general personal guidance within the scope of the selected service.
Purchasing a credit does not guarantee a particular answer, personal outcome, diagnosis, treatment plan, or professional result.
The service is not an emergency assistance channel and does not automatically establish a formal clinical or therapeutic relationship.
8. Guidance Credits & Technical Failures
Credits are used to access eligible Ask Dr. Javed submission services.
The number, type, and applicable conditions of credits depend on the purchased package or offer.
8.1 Credit Deduction
Credits are deducted according to the applicable application submission process.
Each completed submission uses the corresponding credit entitlement.
8.2 Automatic Credit Restoration
If a submission fails due to a qualifying technical processing error, the deducted credit is automatically restored.
If automatic restoration does not occur correctly, users may contact support for investigation.
8.3 Completed Submissions
Once a response has been delivered, the related submission is treated as completed.
Disagreement with the response, a desire for further clarification, or a request to ask additional questions does not automatically qualify as a technical failure or provide an additional free credit.
Users retain any refund or other remedies available under applicable law.
8.4 Credit Validity
Any applicable credit validity or expiry conditions must be disclosed through the relevant purchase offer and comply with applicable law and mobile marketplace requirements.
Users should review the current credit package information before purchasing.
Credits are intended for use within their designated services and do not represent a transferable cash balance.
9. Consultations & Advisory Sessions
Our platforms may offer one-to-one consultations and advisory sessions with Prof. Dr. Javed Iqbal.
9.1 Consultation Booking
Consultations are subject to availability, payment verification, scheduling, and booking approval.
A consultation is confirmed when the applicable booking requirements have been completed and confirmation has been issued.
9.2 Attendance & Punctuality
Users are responsible for attending confirmed appointments on time.
Late attendance, missed appointments, and cancellation requests are subject to the conditions communicated during booking.
9.3 Rescheduling & Cancellation
Requests to reschedule or cancel a consultation must follow the applicable booking conditions.
Requests made after the permitted cancellation or rescheduling period may not qualify for a replacement or refund, except where required by law or otherwise agreed.
9.4 Scope of Consultation
Consultations are provided within the scope of the selected advisory service.
General educational or personal advisory sessions do not automatically establish a formal doctor-patient, therapeutic, legal, or other regulated professional relationship.
Any separately offered regulated professional service remains subject to its applicable professional obligations.
10. Printed Books & Physical Products
Our platforms may offer printed publications and other physical educational products.
10.1 Order Information
Customers must provide accurate shipping and contact information, including the recipient’s name, delivery address, and telephone number.
We are not responsible for delays or failed deliveries caused solely by incorrect information provided by the customer, except where applicable law requires otherwise.
10.2 Delivery
Delivery estimates may vary depending on location, courier operations, inventory, and circumstances beyond our reasonable control.
Estimated delivery dates are not guaranteed unless expressly confirmed as binding.
10.3 Damaged or Incorrect Products
Customers who receive an incorrect, damaged, or defective product should contact support with the relevant order number and supporting evidence.
Replacement, return, or refund requests will be considered under the applicable purchase conditions and consumer protection requirements.
10.4 Promotional or Complimentary Books
Some course packages or promotional offers may include complimentary printed books or other physical rewards.
Such benefits are available only where expressly included in the applicable purchase offer and may be subject to stated eligibility, delivery, and fulfillment conditions.
11. E-Books, Audiobooks & Digital Publications
Our platforms may offer electronic books, audiobooks, and other digital publications.
Digital content purchases provide access or usage rights according to the relevant purchase conditions.
Purchasing digital content does not transfer copyright ownership to the purchaser.
Users may not reproduce, distribute, record, sell, publish, or commercially exploit digital publications without authorization.
Access formats, downloads, and technical restrictions may vary depending on the product.
12. Educational Packages, Bundles & Rewards
We may provide bundled offers containing combinations of educational products and services.
Packages may include:
- Online courses
- Printed or digital books
- Guidance credits
- Consultation entitlements
- Learning resources
- Eligible course-completion rewards
Each package includes only the products, benefits, and entitlements expressly described in its applicable offer.
Rewards or promotional benefits may require completion of stated eligibility conditions.
Users should review the purchase description and any disclosed reward criteria before participating.
We may discontinue or revise future promotional offers without retroactively removing benefits already contractually granted to eligible purchasers.
13. Orders, Pricing & Payments
All purchases are subject to the relevant product description, pricing, payment conditions, and availability.
13.1 Product Pricing
Prices are displayed through the relevant product or checkout page.
Unless otherwise specified, prices displayed in Pakistani Rupees are denominated in PKR.
Prices and promotions may change for future transactions.
13.2 Payment Confirmation
Access to paid services may remain pending until successful payment confirmation or verification.
Where bank transfers or manually verified payments are supported, users may be required to submit valid proof of payment.
13.3 Incorrect Payments
If a user believes a transaction was charged incorrectly, the issue should be reported to our support team with relevant transaction details.
Duplicate or incorrect payments may qualify for review and appropriate resolution.
13.4 Pricing Errors
Obvious technical or pricing errors may be corrected, subject to applicable laws and customer rights.
If an order cannot lawfully or reasonably be fulfilled because of a material error, an appropriate remedy, including a refund where applicable, will be provided.
13.5 Third-Party Billing
Purchases processed through Apple, Google, banks, or payment gateways may be governed by additional provider terms and billing procedures.
14. Refunds, Returns & Cancellations
Refund, cancellation, replacement, and other remedy requests are considered according to the relevant product or service, payment method, disclosed purchase conditions, and applicable law.
Users may request a review in circumstances such as:
- Duplicate payments
- Incorrectly charged transactions
- Verified technical problems preventing purchased access
- Cancellation or non-delivery of a paid service by our team
- Incorrect, damaged, or defective physical products
- Other circumstances covered by applicable consumer protection requirements
14.1 Digital Products
Digital courses, publications, and other digital services that have already been supplied or accessed may be subject to refund limitations where those limitations are lawfully disclosed and applicable.
14.2 Ask Dr. Javed Credits
Credit-related refund requests are assessed according to the purchase channel, applicable offer terms, service delivery status, and relevant law.
Qualifying failed submissions are handled through the automatic credit restoration process described in Section 8.
14.3 Consultation Cancellations
Consultation refunds and rescheduling requests are governed by the booking conditions disclosed to users.
14.4 Mobile Marketplace Purchases
Where purchases are billed through Google Play or Apple App Store, users may need to submit refund requests through the relevant marketplace’s established procedures.
14.5 Refund Assistance
For payment-related questions, contact [email protected] and provide your order number and relevant transaction details.
Nothing in these Terms removes statutory consumer rights or remedies that cannot legally be excluded.
15. Recurring Subscriptions & Future Services
We may introduce monthly or annual subscriptions, premium memberships, or other recurring paid services in the future.
Recurring subscription plans are currently treated as planned services rather than active offerings under these Terms.
Before any recurring subscription purchase, the applicable terms will be disclosed, including:
- Subscription price
- Billing frequency
- Renewal conditions
- Included benefits
- Cancellation procedures
- Applicable refund terms
No recurring payment obligation arises merely from registering an account or purchasing a one-time product.
16. Community Participation & Conduct
The official application includes a general community feature for eligible users.
Premium or course-specific communities may be introduced in the future.
Users must communicate respectfully and comply with applicable community standards.
Prohibited conduct includes:
- Harassment, threats, or intimidation
- Abusive or hateful conduct
- Spam, scams, or fraudulent promotions
- Unauthorized commercial advertising
- Sharing confidential information about others without permission
- Posting unlawful or exploitative material
- Distributing protected educational content without authorization
- Impersonation of administrators, team members, or other participants
- Misuse of community reporting or moderation systems
We may moderate, restrict, or remove content that violates these Terms.
Serious or repeated violations may lead to temporary or permanent community restrictions.
Community posts are the responsibility of their respective authors and do not necessarily represent the views of Prof. Dr. Javed Iqbal.
Users may report inappropriate conduct through available community reporting features or official support channels.
17. User-Generated Content & Submission Rights
Users may submit messages, comments, questions, audio, video, or other materials through supported platform features.
Users remain responsible for ensuring that their submissions are lawful and do not infringe another person’s rights.
Users retain ownership of their original material.
By submitting content, users grant the permissions reasonably necessary for us to receive, process, store, display where appropriate, and manage that material for the intended service.
Submitting private guidance content does not automatically grant permission for unrelated public advertising or promotional use.
We may restrict or remove material that violates these Terms or applicable law.
18. Intellectual Property & Copyright
All original website and application content, educational videos, publications, workbooks, designs, logos, trademarks, graphics, and teaching resources are owned by Prof. Dr. Javed Iqbal or the relevant authorized rights holders.
Purchasing a product grants the applicable access or usage rights but does not transfer copyright ownership.
Without appropriate authorization, users must not:
- Copy or redistribute protected educational materials.
- Record and resell course videos.
- Publish or distribute unauthorized copies of books.
- Commercially exploit proprietary content.
- Extract or republish protected application resources.
- Misuse our logos, trademarks, or branding.
- Bypass copyright or content protection measures.
Unauthorized use may lead to access restrictions or appropriate legal action.
19. Educational & Professional Disclaimer
Our courses, books, workshops, videos, consultations, communities, and general guidance services are primarily provided for educational and informational purposes.
They are not intended to replace individualized medical, psychological, legal, financial, or emergency advice.
Users should consult appropriately qualified professionals whenever their circumstances require professional diagnosis, treatment, assessment, or intervention.
Participation in educational programs does not guarantee:
- Specific parenting or family outcomes
- Guaranteed personal transformation
- Professional or educational success
- Medical or psychological treatment results
- Financial or business results
Individual results depend on personal circumstances, participation, understanding, and implementation.
We do not guarantee any particular outcome from educational content or guidance.
20. Account Suspension & Termination
We may restrict, suspend, or terminate access where there are reasonable grounds to believe that a user has engaged in serious misuse or violated these Terms.
Reasons may include:
- Fraudulent payment activity
- Unauthorized sharing of paid accounts
- Copyright infringement
- Harassment or abusive conduct
- Security interference
- Unauthorized commercial exploitation of content
- Repeated community violations
- Other unlawful or seriously abusive activity
Where reasonable, suspected violations may be investigated before permanent restrictions are imposed.
Refund eligibility following suspension or termination will depend on the circumstances, applicable purchase conditions, and legal requirements.
21. Account Deletion & Purchased Entitlements
Users may initiate account deletion through the official mobile application.
Deleting an account may affect access to:
- Purchased courses and learning materials
- Learning progress and completion records
- Certificates and achievements
- Unused guidance credits
- Community participation
- Other account-related services
Users should review the consequences presented during the account deletion process before confirming their request.
Account deletion and associated information handling are subject to our Privacy Policy and applicable legal obligations.
Account deletion does not automatically cancel independently managed third-party subscription or billing arrangements.
For assistance with account deletion or access issues, contact:
22. Platform Availability & Third-Party Services
We aim to maintain reliable access to our websites, applications, courses, and services.
However, availability may occasionally be affected by:
- Scheduled maintenance
- Application or website updates
- Internet connectivity problems
- Device compatibility issues
- Payment provider interruptions
- Hosting or external service outages
- Other circumstances beyond our reasonable control
Some features rely on third-party services, including application marketplaces, payment providers, hosting platforms, communication systems, and delivery partners.
These providers may operate under their own terms and conditions.
Where a significant technical issue affects a purchased service, users may contact support for investigation and any applicable remedy.
23. Tracking Permissions & Advertising Identifiers
Our official mobile applications may use advertising identifiers to measure the performance of marketing campaigns through services such as Meta and Google, subject to applicable permissions, user choices, and platform requirements.
23.1 Tracking Permission on iPhone
On supported Apple devices, the application requests permission through Apple’s App Tracking Transparency system before accessing the device’s advertising identifier or undertaking tracking that requires this permission.
Users may choose “Allow” or “Ask App Not to Track”.
If a user selects “Ask App Not to Track”, we do not access the device’s advertising identifier for tracking or attempt to bypass that choice through alternative identifiers.
Users can review or change applicable permissions through Settings > Privacy & Security > Tracking.
23.2 Advertising Identifier on Android
On supported Android devices, the application may use the Google advertising ID for permitted advertising measurement purposes.
Users can reset or delete their advertising ID through their device settings. Depending on the Android version and device manufacturer, this option may be available under Settings > Privacy > Ads or the relevant Google advertising settings.
23.3 Advertising Measurement & User Choices
Where enabled and permitted, advertising identifiers may be used to measure campaign performance and understand the effectiveness of advertisements through Meta and Google.
We do not sell advertising identifiers as an independent commercial product.
Users are not required to grant optional cross-app tracking permission merely to access the ordinary functionality of the application.
Our use of advertising identifiers is subject to applicable privacy laws, marketplace policies, and the permissions or controls available to users.
For additional information about tracking technologies, data processing, and user privacy choices, please review our Privacy Policy.
24. Limitation of Liability
To the maximum extent permitted by applicable law, Prof. Dr. Javed Iqbal and the relevant service operators do not accept liability for indirect or consequential losses resulting from misuse, unauthorized activity, circumstances beyond reasonable control, or decisions based solely on general educational information.
We do not guarantee uninterrupted access to every feature or any particular personal, educational, professional, or financial outcome.
Nothing in these Terms excludes or restricts liability, statutory consumer rights, or legal remedies where doing so is prohibited by applicable law.
25. Governing Law, Complaints & Policy Changes
25.1 Governing Law
These Terms are governed by the applicable laws of Pakistan, subject to mandatory legal protections that may apply in other relevant jurisdictions.
25.2 Complaints & Disputes
Users are encouraged to contact our support team regarding disputes involving payments, bookings, course access, account restrictions, or service delivery.
We will seek to review legitimate complaints in good faith and work toward a reasonable resolution.
Unresolved disputes may be referred to the competent courts or authorities having jurisdiction.
25.3 Changes to These Terms
We may update these Terms when our services, products, platform features, operational requirements, or legal obligations change.
Updated versions will be published on our official website with a revised date.
Where required by law, material changes will be communicated or additional consent obtained.
Updates will not retrospectively remove rights associated with completed purchases where prohibited by law.
26. Contact & Support Information
For questions about these Terms & Conditions, account access, purchases, consultations, courses, or technical support, please contact:
Prof. Dr. Javed Iqbal
Official Digital Platforms
Managed by 10X Digital Ventures
Support Email
[email protected]
Phone & WhatsApp
+92 300 1403437
Official Website
https://profdrjaved.com/
Learning Platform
https://app.profdrjaved.com/
Online Store
https://shop.profdrjaved.com/
Android Application
Google Play Store
iOS Application
Apple App Store
Privacy Policy
https://profdrjaved.com/privacy-policy/
By accessing or using our official website, mobile application, or associated services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, subject to applicable law.